Policy Aim
Our Quality Policy is directed to fulfilling the following:
- To ensure that we offer the appropriate level of technical competence delivered by skilled personnel, planned and well managed projects and efficient use of resources to fully meet our clients’ requirements from receipt of an enquiry through to the completion of work.
- To offer products and services that will satisfy the needs of our customer by conforming to or exceeding specifications for the work, endeavouring to ensure customer satisfaction at all times.
- To endeavour to complete all orders systematically in accordance with the specification, on time, on budget and in compliance with our customers’ requirements by employing the most appropriate techniques, equipment and personnel.
- To support, train and develop all members of staff to enable them to attain and or retain the required level of competence.
- To ensure that this Policy is understood, implemented and maintained and that all members of staff are made aware of the policy and their role in implementing it training, regular communications with staff and full access to our Quality Management Manual will be made available.
- Employees are expected to report any changes to working practices to the Managing Director so that our manuals can be reviewed and updated if necessary. It is also the responsibility of employees to return documents to the Managing Director when they become superseded.
- Compliance with our Quality Policy is mandatory for all members of staff, and forms part of staff Terms and Conditions of Employment. Any variation can only be authorised in writing by the Managing Director in line with current document change procedures.
| Signed |  |
| Position | Director |
| Date Signed | 05/02/2024 |
| Review Date | 05/02/2025 |
Company Values
Our core values have been developed in conjunction with our staff and outline our commitment to our employees, our clients and the communities that we serve.
Our values include:
- Supplying to our clients Value for Money, which embraces quality of service and products as defined by our customers to achieve their objectives.
- Promoting and maintaining a safe and healthy working environment.
- Respect for people through employment, skills development, training and service delivery.
- Developing a robust local supply chain.
- Operating in an environmentally responsible manner, creating minimum pollution to the environment and where possible enhance the built environment and cause no adverse effect to human health.
- Implementing procurement management to reduce waste.
- Implementing continuous improvement.
Quality Objectives
Our prime objective is to provide a professional quality service that meets and satisfies the needs of our customers and thereby ensure the success and sustainability of the business. We also strive to develop, maintain and enhance our reputation for the quality of the work carried out and the service provided. Additional objectives are to provide a service with a range of key specialist areas supplying clients with a total solution to their requirements.
Supplier Assessment
The Organisation will ensure that the quality of purchased products and materials that have a bearing, or in any way contribute to the quality of the output is strictly controlled. Suppliers of all such products and materials will undergo an approval process and their performance must be regularly monitored. Evidence of these activities will be kept.
A process will be put in place to ensure that inspections of all purchased products are carried out, recorded and filed. These checks will ensure that all products are fit for purpose and comply to the job’s specifications.
We will also require all suppliers to provide and renew on a regular basis the following information in order to stay on our approved supplier list.
- Suppliers Name
- Type of Goods Supplied
- Contact Details
- Quality Management Accreditations (ISO9001)
- Historical Financial Information
- Additional Information
- References
Failure to supply these details will result in automatic removal from the list.
Supplier Selection
After collecting the above information, we will then use the following areas to enable us to choose the best supplier to use.
- Works Specification
- Location
- Past Customer Reviews / References
- Qualifications / Training held
- Availability
After completion of the works we will carry out a post works appraisal looking at all aspects of the project. This will include looking at the performance of the suppliers and highlighting and discussing any areas of improvement with them to ensure continuous improvement.